Welcome to Swift Shopping 9ja 😍
Welcome to Swift Shopping 9ja 😍
Return & Refund Policy
We Guarantee Maximum Satisfaction with Our Hassle-Free Return and Refund Policy
Overview
We want you to be completely satisfied with your purchase from Swift Shopping 9ja. If you are not satisfied for any reason, we offer a transparent refund and returns policy to ensure a hassle-free experience. Please read the following guidelines carefully.
1. Eligibility for Returns
1.1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order to request a return or exchange.
1.2. Incorrect Items: If you receive an incorrect item that doesn’t match your order, please notify us immediately, and we will arrange for a return or exchange at no additional cost.
1.3. Change of Mind: For non-defective items, we accept returns within 2 days of delivery. The item must be unused, in its original packaging, and in resalable condition for a refund or exchange.
2. Return Process
2.1. Contact Us: To initiate a return or exchange, please contact our customer service team at info@swiftshopping.com.ng or WhatsApp (only) at +2349059593334. Provide your order number, the reason for the return, and any relevant details.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
2.3. Shipping: You are responsible for shipping the item(s) back to us unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method for your return.
3. Refund Process
3.1. Processing Time: Once we receive your returned item(s), we will inspect them and process your refund within 9 days. The refund will be issued to your original payment method or through new account details we might request.
3.2. Refund Amount: The refund amount will be the purchase price of the item(s) minus any applicable restocking fees or return shipping costs (if applicable).
4. Exclusions/Exemptions
5.1. Accurate Information: Please ensure that your shipping address and contact information are accurate and up to date to avoid delays or issues with your return.
5.2. Condition of Returned Items: Returned items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
5. Customer Responsibilities
5.1. Access and Control: You have the right to access, update, or delete your personal information. You can also manage your communication preferences and cookie settings.
5.2. Data Retention: We retain your information only as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
6. Contact Us
6.1. If you have any questions or concerns regarding our refund and returns policy, please contact us at [contact email or phone number]. Our customer service team is here to assist you.
By purchasing on our platform, you acknowledge that you have read and understood our refund and returns policy and agree to abide by its terms and conditions. We strive to provide a positive shopping experience and are committed to resolving any issues promptly and fairly.